At SoulBlueai, every creation is thoughtfully handmade by our artisans — inspired by nature, crafted with love, and designed to reflect the beauty of sustainable living. Each textile or product bears the subtle marks of handwork, including natural dye variations and minor imperfections that add to its charm and authenticity.
Refund & Return Policy
Because every SoulBlueai piece is handcrafted and made-to-order, we are unable to accept returns or exchanges for reasons of preference or minor variations in shade or texture. These are natural features of handmade, eco-dyed textiles and not defects.
However, if you receive a damaged product or an incorrect order, we will gladly review your request and offer a replacement or store credit, after our quality check.
To initiate such a request, please contact us within 48 hours of receiving your order, providing clear photos and your order details. Once approved, you’ll be guided through the return process.
Please note:
- Items must be unused, unworn, and in original packaging with tags intact.
- Returns shipped without prior approval will not be accepted.
- Return shipping costs must be borne by the sender unless the issue is a verified manufacturing defect or error on our part.
Order Cancellation Policy
We accept order changes or cancellations within 48 hours of purchase only.
Please email us at
📧 info@soulblueai.com with your order number and details.
📧 info@soulblueai.com with your order number and details.
Cancellations beyond this timeframe cannot be accommodated, as production begins promptly after confirmation.
Damages & Issues
We take great care to ensure your SoulBlueai order reaches you in perfect condition.
If you receive an item that is damaged, defective, or incorrect, please contact us immediately with photographs and your order ID.
Once reviewed, we’ll provide a return label (if applicable) and instructions for the return process. Replacements or store credits will be processed after inspection and approval by our quality team.
Exceptions / Non-Returnable Items
Due to their nature, the following items are non-returnable:
- Customized or personalized orders
- Products on sale or clearance
- Gift cards
- Perishable, personal care, or hazardous items
Please contact us before placing such orders if you have any concerns or special requests.
Refunds
Once we receive and inspect your returned item, you’ll be notified of approval status.
If approved, refunds will be issued via your original payment method or as a SoulBlueai Credit Note, based on your preference.
Please note that credit refunds may take 5–7 business days to reflect, depending on your payment provider.
Care & Craftsmanship Notes
- Each SoulBlueai creation is handmade with care and passion by skilled artisans.
- Natural dye shades and handwoven textures may vary — these nuances make each piece unique.
- Handwash separately in cold water and dry in shade.
- Surface color may lighten slightly in the first rinse — this is natural for plant-based dyes.
- Avoid salt water and excessive perspiration, as natural dyes may react to them.
Contact Us
For any queries or assistance related to shipping, returns, or product care:
📧 info@soulblueai.com
🌐 www.soulblueai.com/contact
📧 info@soulblueai.com
🌐 www.soulblueai.com/contact
